Frequently Asked Questions

An Owner-Operator is an independent business owner who has purchased a cleaning territory from Secure Contracts. Unlike casual workers employed by a franchise, Owner-Operators have invested their own money and have a genuine financial stake in the quality of their work. They run their cleaning business as their own enterprise.

We currently operate in Melbourne and Sydney only. We cover metro and greater suburban areas in both cities. More cities will be added in the future.

Our pricing is based on your floor area, premises type, number of floors, cleaning frequency, time of day, and any add-ons you require. Use our instant online quote calculator to get a transparent price estimate in under 2 minutes — no waiting for a callback.

No. We don't believe in lock-in contracts. You stay because the service is excellent, not because you're trapped. We do ask for reasonable notice to cancel — typically 2 weeks for regular services.

Every Secure Cleaning Aus operator must complete a national police check, provide evidence of public liability insurance, pass reference checks, undergo a skills assessment, and complete a site induction process for each new client. We do not send unverified people to your premises.

For new clients, we aim to arrange a site inspection within 48 hours of your booking. From there, your first clean can typically be scheduled within 1–2 weeks, depending on your preferred start date and operator availability.

Yes. You're matched with a specific Owner-Operator who is responsible for your premises. You get their direct contact details. This continuity is one of the core advantages of the Owner-Operator model.

Contact your operator directly — they have a strong incentive to address any concerns immediately because their business reputation depends on it. If issues persist, contact us and we'll intervene. In rare cases where an operator match isn't working, we'll rematch you.

Yes. Owner-Operators supply all equipment and cleaning products. If you require specific products (e.g. environmentally certified, fragrance-free), let us know in your booking notes and we'll match you with an operator who can accommodate this.

Available add-ons include: bathroom/toilet servicing, kitchen and kitchenette cleaning, external window cleaning, consumables supply (toilet paper, soap, paper towels), and high-touch point disinfection. Carpet steam cleaning is quoted separately.

Yes. Select "Once-Off" as your frequency, and check the Spring Clean option in our quote form. Spring cleans are priced higher than regular cleans (typically 2–3x the regular rate) to reflect the additional time and effort required.

All Secure Cleaning Aus Owner-Operators are required to hold public liability insurance as a condition of operating. We verify this before any operator is permitted to take on clients.

No. Secure Cleaning Aus focuses exclusively on commercial and business premises. We do not offer residential cleaning services.

Yes. We offer after-hours (post 6pm weekdays) and weekend cleaning. Note that after-hours and weekend cleaning attracts a surcharge (25% and 50% respectively), which is reflected in your quote.